Banks Customer Service Centers

Cardholders who have questions related to their specific account, must contact their agency’s issuing bank directly.  The GSA SmartPay program support team does not have the ability to look up specific charge card account information.  In addition, please contact the bank with issues related to payment, delinquency, address/ personal information change, confusion about your bill, disputed items, how to use the bank’s online account access website, or other questions related to specific account information.

If you need help contacting the banks or dealing with specific issues, please contact your agency’s program coordinator (A/OPC) to assist you.


  • (800) 790-7206 (within United States)
    Note:  To speak with a live person, select "Other Inquiries" and wait
  • (904) 954-7850 (collect calls from outside United States)
  • Citibank Online Account Access (self register)

JP Morgan Chase:

  • (888) 297-0781 (within United States)
    Note:  To speak with a live person, select "#"
  • (847) 488-4441 (collect calls from outside United States)
  • JP Morgan Chase Online Account Access (contact your A/OPC to register)

U.S. Bank:

  • (888) 994-6722 (within United States)
    Note: To speak with a live person, do not press any buttons
  • (701) 461-2232 (collect calls from outside United States)
  • U.S. Bank Online Account Access (self register)

Wright Express:

  • Customer Service: 1-866-939-4472

The GSA SmartPay® program provides charge cards to agencies/departments throughout the U.S. government, as well as tribal governments, through master contracts that are negotiated with major national banks.

SmartPay® Charge Cards are for Official U.S. Government usage only.


T: 703.605.2808 | Email Support:
This is an official U.S. Government Web site managed by the GSA.